Accessibility statement for Apply for a plug in vehicle grant
This accessibility statement applies to [the service to apply for a plug in vehicle grant] https://www.gov.uk/guidance/apply-for-a-plug-in-vehicle-grant
This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard or speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible.
- Access issues were reported by users needing audio feedback to navigate and interact with the page. For example, some parts of a page either did not contain text or were not descriptive enough. Users could not then understand the function or purpose of the page. As a result, some users were unable to confidently interact with pages independently.
- Screen reader users found the general navigation of pages difficult because of multiple generic page titles and illogical heading structures. This meant users were often unable to accurately determine the topic or purpose of some pages and the structure of content.
- Some colour combinations found on the site are low in contrast and difficult for people with low vision to read. Because people perceive colour and contrast to different degrees, developers must take care to ensure colour contrast meets the minimum contrast requirements.
- Users were not warned of the duration of any inactivity would result in the session expiring. Time outs can be difficult as some people with disabilities need more time to read and understand page content or fill in forms online.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Vehicles Service Manager Anthony.Bamford@dvla.gov.uk
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Perceivable - information and users interface components must be presentable to users in ways they can perceive. Information and relationships:
- information, structure, and relationships conveyed through presentation can be programmatically determined or are available in text
- contrast (minimum) - the visual presentation of text and images of text has a contrast ratio of at least 4.5:1, except for the following:
- large text: large-scale text and images of large-scale text have a contrast ratio of at least 3:1
- incidental: text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement
- logotypes: text that is part of a logo or brand name has no minimum contrast requirement
- non-text contrast: (WCAG 2.1) 1.4.11 the visual presentation of the following have a contrast ratio of at least 3:1 against adjacent colours:
- user interface components - visual information needed to identify user interface components and states, except for inactive components or where the appearance of the component is determined by the user agent and not modified by the author
- graphical objects - parts of graphics required to understand the content, except when a particular presentation of graphics is essential to the information being conveyed
- Operable - user interface components and navigation must be operable:
- page titled - web pages have titles that describe topic or purpose
- link purpose (in context) - the purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general
- headings and labels - 2.4.6 headings and labels describe topic or purpose
- labels or instructions - labels or instructions are provided when content requires user input
- Understandable - information and the operation of user interface must be understandable:
- labels or instructions are provided when content needs user input
- Robust - content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies:
- parsing - in content implemented using mark-up languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features. Note - start and end tags that are missing a critical character in their formation, such as a closing angle bracket or a mismatched attribute value quotation mark are not complete
- status messages (WCAG 2.1) 4.1.3 - in content implemented using mark-up languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus
Content not within the scope of the accessibility regulations
Contrast (enhanced): the visual presentation of text and images of text has a contrast ratio of at least 7:1, except for the following:
- large text - large-scale text and images of large-scale text have a contrast ratio of at least 4.5:1
- incidental - text or images of text that are part of an inactive user interface component, that are pure decoration, that are not visible to anyone, or that are part of a picture that contains significant other visual content, have no contrast requirement
- logotypes - text that is part of a logo or brand name has no minimum contrast requirement
Re-authenticating - when an authenticated session expires, the user can continue the activity without loss of data after re-authenticating.
Link purpose (link only) - a mechanism is available to allow the purpose of each link to be identified from link text alone, except where the purpose of the link would be ambiguous to users in general.
Section headings - section headings are used to organize the content.
Abbreviations - a mechanism for identifying the expanded form or meaning of abbreviations is available.
Change on request - changes of context are initiated only by user request or a mechanism is available to turn off such changes.
PDFs and other documentsThis information is provided in our accessible documents policy
Live videoWe do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibilityDVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.
Preparation of this accessibility statement
This statement was prepared on 31 March 2021. It was last reviewed on 31 March 2021.
This website was last tested on 29 July 2020. The test was carried out by the Digital Accessibility Centre (DAC).
We used this approach to deciding on a sample of pages to test. The service is measured against the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) to give an accurate feedback on any non-compliant issues. To attain our standard accreditation all A and AA criteria must be achieved. To give a more accurate review of the service DAC employed 2 different testing processes:
- a manual technical audit using automated tools
- a dedicated team of user testers with differing disabilities using a range of adaptive technologies.
The findings of both testing teams are combined to give an accurate feedback on the service.