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Accessibility statement for Apply for a plug in vehicle grant

This accessibility statement applies to [the service to apply for a plug in vehicle grant]

This website is run by Driver and Vehicle Licensing Agency (DVLA). We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, email our External Communications team and we will see if we can help, or contact our Contact Centre by:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Vehicles Service Manager

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

DVLA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Content not within the scope of the accessibility regulations

Contrast (enhanced): the visual presentation of text and images of text has a contrast ratio of at least 7:1, except for the following:

Re-authenticating - when an authenticated session expires, the user can continue the activity without loss of data after re-authenticating.

Link purpose (link only) - a mechanism is available to allow the purpose of each link to be identified from link text alone, except where the purpose of the link would be ambiguous to users in general.

Section headings - section headings are used to organize the content.

Abbreviations - a mechanism for identifying the expanded form or meaning of abbreviations is available.

Change on request - changes of context are initiated only by user request or a mechanism is available to turn off such changes.

PDFs and other documents

This information is provided in our accessible documents policy

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

DVLA is working to improve the accessibility of all of its services. Our newer services will be updated to ensure compliance to accessibility standards during 2020 to early 2021. Our older services are currently being reviewed with the aim to replace them with simpler more accessible services during the next two years.

Preparation of this accessibility statement

This statement was prepared on 31 March 2021. It was last reviewed on 31 March 2021.

This website was last tested on 29 July 2020. The test was carried out by the Digital Accessibility Centre (DAC).

We used this approach to deciding on a sample of pages to test. The service is measured against the Web Accessibility Initiative’s (WAI) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) to give an accurate feedback on any non-compliant issues. To attain our standard accreditation all A and AA criteria must be achieved. To give a more accurate review of the service DAC employed 2 different testing processes:

The findings of both testing teams are combined to give an accurate feedback on the service.