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Privacy Policy


The Plug-in Vehicle Grant portal for the UK is an online service established for the purposes of facilitating the submission of information by vehicle dealerships. It will also enable vehicle manufacturers to track eligible vehicle claims. The information uploaded by dealerships will form the basis of grant claims made by manufacturers to DfT’s Office for Low Emissions Vehicles (OLEV) – who are the funders of the Plug-in Vehicle Grant Scheme.

Access to the service

These Terms apply to the whole of the Site, which may only be accessed and used by those Dealerships and their authorised representatives ("Representatives") having the specific access rights granted by Us, using authorised user names and passwords.

Although this Site provides a facility to submit information to and communicate with the Scheme Operator, Dealerships and Manufacturers remain entirely responsible for complying with the eligibility rules and criteria of the Scheme. Any information submitted through the Site will be transmitted electronically to the Dealerships’ supplying Manufacturer, the Scheme Operator and its appointed delivery agent DVLA.

DfT reserve the right at their sole and absolute discretion to withdraw the service and access to it at any time with immediate effect.

Service Users

You may nominate and request Us to permit additional users to have access to the secure area containing Your information on Your behalf by sending a request to your associated Manufacturer, who will forward such requests to Us. We may, at our discretion, issue additional user names and passwords to such users.

You are responsible for ensuring that your users comply with these Terms and conditions.

Users nominated by You are acting as Your agent and You are bound by and responsible as principal for their actions on this service and you must inform Us immediately if any users ceases to be authorised by You as soon as reasonably practical thereafter. We shall de-activate the relevant user name.


We are committed to respecting the privacy of visitors to and users of the service, and also of the individuals and companies who purchase vehicles with the help of the Scheme. This clause sets out the terms that govern the collection, retention and processing of any personal information provided online or otherwise held on the Site.


Any personal information you supply will be processed in connection with The Scheme and in accordance with the Data Protection Act 1998 and any other applicable legislation.

You will be required to submit information and personal details under the terms of this scheme relating to your customers and their vehicles. This information will be used to validate eligibility for the grant against information held on systems external to the Scheme.

Data is held in a secure environment that means industry and Government security standards are maintained.

A number of security features are in place to protect your personal information during transit from your computer to the service. However, transmitting data over the internet is generally not completely secure, and we can’t guarantee the security of your data.

We will not disclose information about you to anyone outside DfT unless the law permits us or unless you have given us your explicit consent.

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others. We are the Data Controller for the purpose of the Data Protection Act.

Monitoring use of the service

We will keep an audit trail of successful and unsuccessful attempts to access the service and will monitor its use. This is to help prevent and detect unauthorised access.

Complaints Procedure

If you believe we have not met our obligations under the Data Protection Act 1998 as part of this service please contact

If you are not satisfied with our response you can contact the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or e-mail them at

Notification of changes to the Privacy Policy

We review this privacy policy regularly to ensure that you are always aware of how we use your personal information.

Please be aware that this privacy policy does not apply to any other DfT services and we encourage you to read the Privacy Policy of each service you use.

Amendments to the Security and Privacy Statement

If this security and privacy statement changes in any way, we will place an updated version on this page. By reviewing this page it ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

This privacy policy was last updated on 1 April 2017